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Frequently Asked Questions (FAQ)

What is PoshAce.com?
PoshAce is India's trusted source for authentic imported tech gadgets and accessories. We handle all customs clearance, ensuring you receive genuine international products delivered directly to your doorstep with full Indian GST compliance—no customs hassles, no surprises.

Are your products authentic imports?
Yes. Every product is 100% authentic and imported directly from verified international suppliers. We source only genuine items from official wholesalers and manufacturers abroad, never counterfeits or local replicas.

How do you handle customs and duties?
We manage all customs clearance procedures and associated duties on your behalf. The price you see includes everything—no hidden customs fees, no unexpected charges at delivery. We handle the paperwork so you don't have to.

Is Indian GST included?
Yes. All prices include applicable Indian GST. You'll receive a proper GST invoice with every order, making PoshAce perfect for both personal buyers and business purchases.

What payment methods do you accept?
We accept all major credit cards, debit cards, net banking, and UPI payments. Cash on delivery (COD) is available for select products. All transactions are secure and GST-compliant.

How long does delivery take?
Prepaid orders typically arrive in 7-10 working days, while COD orders take 10-14 working days. All shipments are tracked, and since we've already cleared customs, delivery is smooth and direct to your address.

What is your return policy?
We accept returns within 7 days for prepaid orders and 3 days for COD orders. All imported products must be in original, unopened condition. Please contact our support team to initiate a return.

Do you offer free shipping?
Yes, we offer free shipping on all products across India. Our shipping costs already factor in the customs-cleared, imported nature of our inventory—no additional charges.

Can I track my order?
Absolutely. Log into your account and visit the "My Orders" section to track your shipment in real-time from our warehouse to your doorstep.

Do you offer bulk or business discounts?
Yes. We provide special pricing for bulk orders and B2B customers. Contact our sales team with your requirements, and we'll provide a customized quote with full GST invoicing.

What if I receive a damaged product?
We stand behind every imported product. If you receive a damaged item, contact us immediately within the return window for a full refund or replacement. Your satisfaction with authentic imported goods is our priority.

How do I create an account?
Click "Sign In" at the top of the page, then select "Create an Account." Follow the prompts to register and start shopping for authentic imported tech products.